What is WiFi Calling? Wi-Fi Calling leverages Wi-Fi to provide better mobile phone coverage by connecting calls over a Wi-Fi network in places where cellular service is poor or non existent. Many major operators around the world are beginning to provide Wi-Fi Calling services, including Sprint, T-Mobile US, Orange UK and Rogers Wireless in Canada, and Mobifone in Vietnam.

Wi-Fi Calling is different from over the top (OTT) Wi-Fi Calling applications because it is integrated with the phone. This means subscribers use their same phone number, native dialer, address book, etc. to make and receive calls over Wi-Fi. OTT applications like Skype, Viber, and What’s Ap require users to create a new contact number that they will make and receive Wi-Fi calls from.

What is the Benefit of WiFi Calling?

Have you ever been somewhere with little to no cellular coverage, but noticed there was Wi-Fi access? Wi-Fi Calling is a tool that lets you solve coverage problems. Certainly there are lots of places with great cellular coverage, but we all have that one corner of the building, or room in our house, where the coverage is spotty. With Wi-Fi Calling, you can get your voice, messaging and other mobile services over Wi-Fi in locations where you don’t have coverage.

Please watch our brief video of our WiFi calling network service.

How Does WiFi Calling Work?

Wi-Fi Calling works on an enabled cellular phone that is connected to a Wi-Fi network. If your smartphone is set up to connect to the Wi-Fi in your home or office, the Wi-Fi Calling client will then automatically switch over to handle calls and messages over to the Wi-Fi network (as opposed to the cellular network) whenever you enter your home or office Wi-Fi range.

You can tell if Wi-Fi Calling is active on your phone by an icon in the status bar. For Sprint, it’s a white phone/spectrum symbol icon, T-Mobile, it’s a blue ‘Talk Bubble’, for Orange it’s a green house. Check with your network provider if you’re not sure what the icon should look like.

Naturally, the quickest ways to tell if WiFi calling is working is if you are able to make a call or send a text from your cell phone in an area where you previously did not have cellular coverage.

Still unsure what is WiFi calling? Please watch Taqua’s brief video of how WiFi calling works.

Will WiFi Calling Work In My Area?

If you can connect to a Wi-Fi network, Wi-Fi Calling should work. Different operators have different configurations. Sprint and T-Mobile let users access Wi-Fi Calling from just about anywhere in the world. Rogers and Orange UK limit people to domestic use (e.g. within Canada or the UK).

There have been reports of people using Wi-Fi Calling from airplanes, when traveling internationally, from cruise ships, wherever there is Wi-Fi. Users have tweeted and emailed to let us know they have used it from India, where the broadband is good, but the international rates are high. We have heard of people buying a pre-paid data SIM in Europe, putting it into a portable WiFi device, and using it to provide a personal Wi-Fi hotspot to make cheap calls to the US.

How Are WiFi Calls Billed?

This is operator specific, and you should check with your operator about their service plan parameters. Here’s an example: Say you take your Sprint phone to France. You connect to Wi-Fi Calling and call your friend in Seattle. The call is billed like a local call to Seattle (e.g. it comes out of your bucket of minutes), with no international roaming fees. However, if you’re in France and you call a French number (+33 …) then it’s billed like an international call to France.

Please contact us for more details on what is WiFi calling or any other questions you may have about our cellular service.