Wi-Fi Calling Help
You’ve got Sprint Wi-Fi Calling… what’s next?
If you purchased a Sprint device after February 2014, chances are it’s enabled with embedded Wi-Fi Calling. For Sprint customers, Wi-Fi Calling is supported on the iPhone 5c, iPhone 5s, iPhone 6 and iPhone 6 Plus, and select Android smartphones.
What phones support Wi-Fi Calling?
Android Devices: To check if your device supports Wi-Fi Calling, go to Settings to look for the Wi-Fi Calling option. Wi-Fi Calling is also listed on the Key Features tab of the phone details page.
iOS Devices: Wi-Fi Calling requires iOS version 8.3 and the Carrier Version 19.1 or higher. To update to iOS 8.3, go to Settings > General > Software Update. To update the Carrier Version go to Settings > General > About which will trigger the update. Complete this step after the 8.3 Upgrade.
How do I turn on Wi-Fi Calling?
On supported Sprint devices, Wi-Fi Calling automatically turns on whenever the phone enters a Wi-Fi network (for private Wi-Fi networks, the Wi-Fi network password must be entered to log on to the network and activate Wi-Fi Calling). If the Wi-Fi network quality is poor, or not better than the cellular signal strength, then Wi-Fi Calling will not activate and the phone will stay connected to the cellular network.
How do I make a Wi-Fi Call?
In order to make a Wi-Fi Call, the phone must be connected to a Wi-Fi network and Wi-Fi calling must be ‘active’, then simply use the phone’s native dialer to dial a phone number or select a number from the native address book.
|1) Click to open the native dialer||2) Dial phone number||3) Call will take place over Wi-Fi network and display the Wi-Fi Calling indication symbols|
How do I turn off Wi-Fi Calling in a specific Wi-Fi network?
By default, when the phone connects to a Wi-Fi network it saves and remembers that network and will automatically connect to and activate Wi-Fi calling whenever a known network is entered. This is done to ensure a seamless and natural Wi-Fi Calling user experience.
However, if you would like to turn off Wi-Fi Calling in a specific Wi-Fi network (so the phone stays connected to the cellular network when a specific Wi-Fi network comes into range), follow the steps below:
What happens when I’m connected to a Wi-Fi network (with Wi-Fi Calling active) and then I leave that Wi-Fi network?
When your phone disconnects from a Wi-Fi network it will automatically turn on and switch over to the cellular network. There is no need to manually turn off Wi-Fi Calling to reconnect to the cellular network. The phone seamlessly does that for you!
If you’re on a Wi-Fi Call and you venture out to the limits of the Wi-Fi network, where signal strength and quality start to decrease, the phone will play a sound or vibration and display an alert to notify that you are going out of the Wi-Fi networks’ range and should move closer to the Wi-Fi access point, or end the call and resume when back on the cellular network.
|By default, the Wi-Fi Calling settings manger is set to notify users when they are reaching the limits of the Wi-Fi network|
For more information on Sprint’s Wi-Fi calling, visit the Sprint Wi-Fi Calling website.